ISO/IEC 20000-1 is the internationally recognized standard for Information Technology Services. IT is essential to delivering today’s business. Increasingly, concerns are raised regarding the integrity of IT services, regarding both internal and outsourced services. Are the business’s real needs being aligned correctly with that of the IT service provider? A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO 20000 IT Service Management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practices.